Built on Trust
A firm handshake, direct eye contact, a confident smile—these are all indicators that we’re doing our best for our customers. These are all signs of mutual trust and honesty. It’s the foundation of everything we do at American Precision Die Casting. Trust is a vital element of APDC’s customer service culture.
The heart of our company is our employees, they strive to do their very best, to ensure your business and your projects are always at the forefront of everything they do. The energy, determination, honesty, and wisdom of our people drives them to be the very best in our industry. Trust us to stand behind our word, and to give you our all—every second, every minute of every day.
Our commitment is to you.
APDC’s value engineering approach means we can provide and deliver high-quality solutions and products to any industry. To deliver on our promise to every customer, we are constantly transforming our die casting production with seamless, integrated automation, advanced technologies, and lean manufacturing bringing each customer a more refined, competitive product.
Your business is your business—our confidentiality promise.
Anything you share with us as a client or prospective client is confidential. Period. We respect your company’s proprietary designs and information. You can be confident we won’t share what you tell us about your business. APDC’s reputation and business are built on discretion, trust, and honesty. Why?
Because your business matters to us.
In fact, we’ll go the extra mile, quite literally. We find great value in visiting our customers, so we make the investment to go on the road to better understand your business to gain a broader and deeper view of your product requirements. We also like to bring one or two of our production line experts along because we believe these visits are key in showing that our commitment is backed by those doing the work on the lines day in and day out.
When you partner with APDC, you are guaranteed a strong one-on-one relationship with us. Your input throughout project production is valuable to us, so much so that we will send you requests for feedback throughout the manufacturing of your product.
We want to hear from you—really!
In everything we do, we always consider how we can do it better. Customer feedback is critically important and at the core of everything we do. We post all feedback we receive on our APDC production facility walls. We make a concerted effort to direct involve our people—everyone from die cast operators and technicians to shift managers—to draw a direct line between a problem or concern and the foremost solution. We openly discuss where we can improve our processes, and the best ways to implement our customers’ suggestions.
Everything begins and ends with our people.
We rely on their innovation, passion, and intimate knowledge of customer requirements for every product we produce.
We believe that if we keep our employees engaged and invigorated, they will keep our customers beyond satisfied, and our company will be better and stronger for it. We believe in honesty, telling the truth to ourselves and to our customers–honesty yields transparency.
Moving the future forward.
APDC’s culture of continuous improvement makes our company agile, which gives us the flexibility we need to stay close and responsive to our customers and their requirements. Our culture fosters a shared commitment to consistently look toward the future and to embrace change. It is a priority at all levels of our company, and with every team member engaged in finding new ways to do things smarter, faster, and more cost-effectively, and to push the boundaries of our potential.
We are united in our commitment to our values by providing an end-to-end connected, continuous customer experience, and satisfying our customers with outstanding part-to-part consistency.
Our dedication at APDC doesn’t end with the high-quality products we produce. We truly value and are committed to the relationships we build with each and every customer. At APDC, we’re about people. We believe effective communication is the best way to make sure we are doing our job, we always welcome your feedback and would love to hear from you.